We offer a 14-day money-back guarantee for all new TorqueX subscriptions. If you're not completely satisfied with our service, you can request a full refund within 14 days of your initial subscription date.

This guarantee applies to:

• First-time subscribers only
• All subscription plans (Starter, Professional, Enterprise)
• Both monthly and annual billing cycles

You are eligible for a refund if:

• You cancel within 14 days of your initial subscription
• You experience technical issues that we cannot resolve
• You were charged incorrectly due to a billing error
• You downgrade to a lower plan (prorated refund for the difference)

You are NOT eligible for a refund if:

• You cancel after the 14-day guarantee period
• Your account was terminated for violating our Terms of Service
• You're requesting a refund for a renewal payment (beyond 14 days)
• You've already received a refund for a previous subscription

To request a refund, please follow these steps:

1. Contact our support team at refunds@torquex.com
2. Include your account email and subscription details
3. Provide a brief reason for the refund request
4. Our team will review and respond within 2 business days

Alternatively, you can submit a refund request through your account dashboard or contact our support team via live chat.

Once your refund request is approved, processing times vary by payment method:

• Credit/Debit Cards: 5-10 business days
• Bank Transfer: 3-7 business days
• Digital Wallets: 1-3 business days
• UPI: 1-2 business days

Please note that processing times may vary depending on your bank or payment provider.

In certain circumstances, we may offer partial refunds:

• Plan downgrades (prorated difference)
• Service interruptions lasting more than 24 hours
• Feature limitations that significantly impact your business

Partial refunds are calculated based on the unused portion of your subscription period.

After a refund is processed:

• Your account will be immediately downgraded to the free tier (if available)
• Premium features will be disabled
• Your data will be retained for 30 days for potential reactivation
• After 30 days, all data will be permanently deleted

We recommend exporting your data before requesting a refund if you wish to keep it.

If you have any questions about our refund policy, please contact us:

• Email: refunds@torquex.com
• Phone: +91 1234567890
• Live Chat: Available 24/7 through your dashboard